If the print is wrong, we make it right.

Before payment

Edit freely and review all 24 pages carefully. Check crops, captions, names, page order, and the delivery email. Nothing is sent to print until payment succeeds.

Cancellation

Email hello@roamissue.com immediately with your checkout email and order reference. If production has not begun, we will cancel and refund the order.

Production can begin quickly. Once the printer has started production, a personalized order cannot be canceled or refunded for a change of mind.

Damage, defects, or the wrong item

Contact us within 14 days of delivery. Include your order reference plus clear photographs of the issue, the affected pages, the shipping label, and the outer packaging.

If the issue arrived damaged, materially misprinted, defective, or different from the approved order, we will arrange a replacement at no charge or issue an appropriate refund. We may ask you to keep the item and packaging while the printer or carrier investigates.

Proofed content and color

We cannot replace an issue solely because of a typo, selected photograph, crop, caption, or layout that appeared in the approved on-screen proof. Screens and printing processes reproduce color differently; minor color and trim variation is normal. Material production errors remain covered.

Address and delivery problems

If you entered an incorrect or incomplete address, contact us immediately. Address changes are not guaranteed after production begins. Reprinting or reshipping because of customer-supplied address errors may require a new payment.

For a package marked delivered but not found, check the delivery location and household members, then contact the carrier and us. For a package lost in transit, we will work with the carrier and printer on the appropriate replacement or refund.

Refund timing

Approved refunds are returned to the original payment method. Banks and card issuers control how quickly the credit appears after it is submitted.